Blue Spear Cars Ltd Terms & Conditions of Booking

Effective Date: 1 January 2026

1. Introduction

These Terms & Conditions apply to all bookings made with Blue Spear Cars Ltd. By making a booking by telephone, email, WhatsApp, online or in person, you agree to these Terms & Conditions.

2. Bookings

All bookings are subject to vehicle and driver availability.

Customers must provide accurate information including:

Full name
Contact telephone number
Pick-up address
Destination address
Date and time of travel
Number of passengers
Luggage requirements
Flight details (where applicable)

Blue Spear Cars Ltd cannot accept responsibility for delays or additional charges resulting from incorrect information provided by the customer.

3. Prices

Prices are quoted based on the information supplied at the time of booking.

Additional charges may apply for:

Additional pick-up or drop-off locations
Changes to the booking after confirmation
Waiting time beyond the agreed allowance
Airport parking charges
Additional luggage requiring a larger vehicle
Vehicle cleaning or damage caused by passengers

4. Payment

Payment may be made by cash, card, bank transfer or other approved methods.

Corporate account customers will be invoiced in accordance with agreed payment terms.

Late payment may result in suspension of account facilities.

5. Airport Transfers

Where flight details are provided, Blue Spear Cars Ltd will monitor arrival times where reasonably possible.

Customers should ensure flight information is accurate.

Waiting time and airport parking charges may apply where flights are significantly delayed or passengers are delayed collecting luggage.

6. Waiting Time

A complimentary waiting period may be provided at the company’s discretion.

Additional waiting time will be charged at the current company rate.

If the customer cannot be contacted, the driver may leave after a reasonable period and the booking may be treated as a no-show.

7. Cancellations

Bookings cancelled more than 24 hours before the scheduled journey will normally not incur a charge.

Bookings cancelled within 24 hours may be subject to a cancellation charge.

If a driver has already been dispatched, the full fare may be payable.

8. Passenger Behaviour

Passengers are expected to behave respectfully at all times.

Drivers may refuse travel if a passenger:

Is abusive or threatening
Appears likely to damage the vehicle
Places the safety of others at risk

In such circumstances, no refund will normally be given.

9. Children

Parents or guardians are responsible for ensuring that children are appropriately supervised and, where required by law, suitable child restraints are provided or requested at the time of booking.

10. Lost Property

Property left in a vehicle will be retained where possible.

Blue Spear Cars Ltd accepts no responsibility for lost property.

Any costs incurred in returning items may be charged.

11. Delays Beyond Our Control

Whilst every effort is made to provide a punctual service, Blue Spear Cars Ltd shall not be liable for delays caused by circumstances outside our reasonable control, including:

Road traffic accidents
Road closures
Severe weather
Vehicle breakdown
Police incidents
Major public events

12. Limitation of Liability

Our liability is limited to the value of the booking unless otherwise required by law.

Nothing in these Terms & Conditions excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded under UK law.