Blue Spear Cars Ltd Policies
Privacy Policy
Effective Date: 1 January 2026
1. Introduction
Blue Spear Cars Ltd (“we”, “our”, or “us”) is committed to protecting the privacy of our customers, website visitors, business clients and partners.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us or book our services.
2. Information We Collect
We may collect the following information:
Information you provide
- Name
- Address
- Email address
- Telephone number
- Pick-up and drop-off addresses
- Flight details where applicable
- Booking information
- Payment information
- Any additional information you provide when making an enquiry or booking
Information collected automatically
When you use our website we may collect:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookie information
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Provide private hire, chauffeur and airport transfer services
- Contact you regarding your booking
- Respond to enquiries
- Improve our services
- Meet legal and licensing obligations
- Prevent fraud
- Send marketing communications where you have given consent
4. Legal Basis for Processing
We process your personal information because:
- It is necessary to perform our contract with you.
- It is necessary to comply with legal obligations.
- It is in our legitimate business interests.
- You have given your consent where required.
5. Sharing Your Information
We may share information with:
- Blue Spear Cars Ltd drivers
- Approved subcontract drivers where necessary
- Payment providers
- Professional advisers
- Licensing authorities or law enforcement where legally required
We never sell your personal information.
6. Data Retention
We keep personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Deal with enquiries or complaints
- Maintain appropriate business records
Information is securely deleted when no longer required.
7. Your Rights
You have the right to:
- Request access to your information.
- Correct inaccurate information.
- Request deletion where legally permitted.
- Restrict processing.
- Object to certain processing.
- Request a copy of your data.
Requests can be made using the contact details below.
8. Cookies
Our website uses cookies to improve user experience and analyse website performance.
You may control cookies through your browser settings.
9. Security
Blue Spear Cars Ltd takes appropriate technical and organisational measures to protect your information from unauthorised access, misuse or loss.
10. Third Party Websites
Our website may contain links to external websites. We are not responsible for their privacy practices.
11. Changes to this Policy
This Privacy Policy may be updated from time to time. The latest version will always appear on our website.
12. Contact
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
If you have concerns about how your personal information is handled, please contact us in the first instance.
Cookie Policy
Effective Date: 1 January 2026
1. Introduction
This Cookie Policy explains how Blue Spear Cars Ltd uses cookies and similar technologies when you visit our website.
By continuing to use our website, you agree to the use of cookies in accordance with this policy unless you choose to disable them through your browser settings.
2. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function correctly, remember your preferences and improve your browsing experience.
3. How We Use Cookies
Blue Spear Cars Ltd uses cookies to:
- Ensure the website functions correctly.
- Improve website performance and user experience.
- Remember your preferences where appropriate.
- Understand how visitors use our website.
- Help improve our services and website content.
4. Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the website to operate correctly and cannot normally be switched off.
Performance and Analytics Cookies
These help us understand how visitors use our website so we can improve its performance and usability.
Functional Cookies
These remember choices you make, such as your preferred settings, to improve your experience.
Marketing Cookies
If used, these help us measure the effectiveness of advertising and provide relevant marketing content. These cookies will only be used where appropriate consent has been given.
5. Third-Party Cookies
Some cookies may be placed by trusted third-party services used on our website, such as:
- Google Analytics
- Google Maps
- Social media platforms
- Online booking services (if applicable)
These providers have their own privacy and cookie policies.
6. Managing Cookies
You can control or delete cookies through your internet browser settings.
Please note that disabling some cookies may affect the functionality of our website.
7. Changes to This Policy
We may update this Cookie Policy from time to time. The latest version will always be available on our website.
8. Contact Us
If you have any questions about this Cookie Policy, please contact:
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
Cancellation & Refund Policy
Effective Date: 1 January 2026
1. Our Commitment
Blue Spear Cars Ltd understands that travel plans can change. This policy explains how cancellations, amendments and refunds are handled.
2. Customer Cancellations
Customers may cancel a booking by telephone, email or through any other agreed booking method.
- More than 24 hours before the scheduled pick-up time: No cancellation charge will normally apply.
- Less than 24 hours before the scheduled pick-up time: A cancellation charge may apply.
- After the driver has been dispatched or arrived at the collection point: The full fare may be payable.
3. Booking Amendments
We will make every effort to accommodate changes to a booking, including changes to:
- Collection time
- Collection address
- Destination
- Number of passengers
- Vehicle requirements
Changes are subject to availability and may result in a revised fare.
4. No-Show Policy
A booking will be treated as a “no-show” if:
- The customer cannot be contacted.
- The customer fails to arrive within the agreed waiting period.
- The customer leaves the collection point without notifying Blue Spear Cars Ltd.
In these circumstances, the full booking charge may be payable.
5. Airport Transfers
Where flight details have been provided, we will monitor scheduled arrival times where reasonably possible.
Customers should notify us of any significant changes to their travel arrangements.
Airport parking and additional waiting charges may apply where delays occur.
6. Refunds
Where a refund is approved, it will normally be processed using the original payment method.
Refunds will usually be processed within 7 to 10 working days, although times may vary depending on your bank or payment provider.
7. Cancellations by Blue Spear Cars Ltd
In the unlikely event that we need to cancel a booking due to circumstances beyond our control, we will:
- Inform the customer as soon as reasonably possible.
- Offer an alternative vehicle where available.
- Provide a full refund if we are unable to fulfil the booking.
8. Circumstances Beyond Our Control
Blue Spear Cars Ltd is not responsible for delays or cancellations caused by events beyond our reasonable control, including:
- Severe weather
- Road traffic accidents
- Road closures
- Vehicle breakdowns
- Emergency services incidents
- Industrial action
- Other unforeseen events
9. Contact Us
If you have any questions about this policy or wish to request a refund, please contact:
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
Complaints Policy
Effective Date: 1 January 2026
1. Our Commitment
Blue Spear Cars Ltd is committed to providing a safe, reliable and professional service. If we fall short of your expectations, we want to know so that we can investigate, resolve the issue where possible and improve our service.
2. How to Make a Complaint
Complaints can be made by:
- Telephone
- In writing
- Through our website contact form
Please provide:
- Your full name
- Contact details
- Date and time of the journey
- Booking reference (if available)
- Details of your complaint
- Any supporting information or photographs
3. Our Complaints Process
Once we receive your complaint, we will:
- Acknowledge receipt within 5 working days.
- Investigate the matter fairly and impartially.
- Contact you if further information is required.
- Aim to provide a full response within 10 working days.
If the investigation takes longer, we will keep you informed.
4. Complaints We Investigate
We will investigate concerns relating to:
- Driver conduct
- Customer service
- Vehicle cleanliness or condition
- Punctuality
- Booking errors
- Charges or payments
- Lost property
- Safety concerns
- Accessibility issues
- Any other aspect of our service
5. Our Commitment to Fairness
Every complaint will be treated confidentially and without discrimination.
Making a complaint will not affect your right to use our services in the future.
6. Continuous Improvement
We review complaints regularly to identify trends and improve our services, driver training and customer experience.
7. Contact Details
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
We value your feedback and appreciate the opportunity to improve our service.
Photography, Video & Social Media Consent Policy
Effective Date: 1 January 2026
1. Purpose
Blue Spear Cars Ltd occasionally takes photographs or videos to promote our services on our website, social media platforms and other marketing materials.
This policy explains how we obtain and manage consent.
2. Our Commitment
We respect our customers’ privacy and will only use photographs, videos or testimonials in accordance with this policy and applicable data protection laws.
3. Adult Customers
We will only use photographs or videos in which a customer can be identified if they have given their consent.
Consent may be obtained:
- Through our online booking form.
- By completing a written consent form.
- By email.
- By another recorded method of agreement.
Customers may withdraw their consent at any time by contacting Blue Spear Cars Ltd.
Withdrawal of consent will not affect material already printed or published before the request was received, but we will remove future use wherever reasonably practicable.
4. Children and Young People
Blue Spear Cars Ltd will not use photographs or videos of anyone under the age of 18 without the written consent of a parent or legal guardian.
Where school or council transport is provided, additional permissions may be required in accordance with the organisation’s safeguarding procedures.
5. Testimonials and Reviews
With your permission, we may publish:
- Customer testimonials
- Online reviews
- First names only (unless you agree otherwise)
- Company names where appropriate for business clients
We will never publish personal contact details.
6. Where Images May Be Used
With your consent, photographs or videos may appear on:
- The Blue Spear Cars Ltd website
- Printed marketing materials
- Advertising campaigns
- Promotional videos
7. Storage of Images
Images and videos will be stored securely and only accessed by authorised personnel or approved marketing providers working on behalf of Blue Spear Cars Ltd.
8. Withdrawal of Consent
You may withdraw your consent at any time by contacting us.
Where reasonably possible, we will remove photographs or videos from future publications and online platforms under our control.
9. Contact Us
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
Website Booking Form Consent
Customers should be asked to confirm:
These boxes should be optional and left unticked by default.
Accessibility Statement
Effective Date: 1 January 2026
Our Commitment
Blue Spear Cars Ltd is committed to making our website as accessible and easy to use as possible for everyone, including people with disabilities.
We aim to provide a website that is clear, easy to navigate and compatible with a wide range of devices and assistive technologies.
Accessibility Features
We aim to:
- Use clear and easy-to-read language.
- Provide a simple website layout and navigation.
- Use readable fonts and appropriate colour contrast.
- Ensure the website works on desktop, tablet and mobile devices.
- Design forms that are straightforward to complete.
- Regularly review the accessibility of our website.
If You Need Assistance
If you experience any difficulty using our website or require information in an alternative format, please contact us.
We will do our best to provide the information you need in a suitable format and to resolve any accessibility issues as quickly as possible.
Feedback
We welcome feedback on the accessibility of our website.
If you identify any problems or have suggestions for improvement, please let us know.
Contact Details
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk
We are committed to continually improving the accessibility and usability of our website for all visitors.
Website Terms of Use
Effective Date: 1 January 2026
1. Introduction
Welcome to the Blue Spear Cars Ltd website.
By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use this website.
2. About Us
Blue Spear Cars Ltd provides private hire, chauffeur, airport transfer and executive transport services.
These Terms apply to all visitors to our website.
3. Website Content
We aim to ensure all information on this website is accurate and up to date.
However, we cannot guarantee that all content will always be complete, accurate or free from errors.
Blue Spear Cars Ltd reserves the right to amend website content at any time without prior notice.
4. Bookings
Submitting a booking request through our website does not automatically create a contract.
Bookings are confirmed only when accepted by Blue Spear Cars Ltd.
All bookings are subject to our Booking Terms & Conditions.
5. Acceptable Use
Users must not:
- Use the website unlawfully.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses or malicious software.
- Copy or reproduce website content without permission.
- Use the website in any way that may damage its operation.
6. Intellectual Property
Unless otherwise stated, all website content, including:
- Logos
- Photographs
- Graphics
- Text
- Branding
belongs to Blue Spear Cars Ltd or is used with permission.
No content may be copied, reproduced or distributed without our written consent.
7. Links to Other Websites
Our website may contain links to third-party websites for your convenience.
Blue Spear Cars Ltd is not responsible for the content, accuracy or privacy practices of external websites.
8. Limitation of Liability
While we make every effort to keep the website available and accurate, Blue Spear Cars Ltd shall not be liable for:
- Temporary website outages
- Technical issues
- Loss arising from reliance on website information
- Viruses or other harmful components beyond our reasonable control
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
9. Privacy
Your use of this website is also governed by our:
- Privacy Policy
- Cookie Policy
10. Changes to These Terms
Blue Spear Cars Ltd may update these Terms of Use at any time.
The latest version will always be published on our website.
11. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
Blue Spear Cars Ltd
Email: bookings@bluespearcars.co.uk
Telephone: 01525 839 333
Website: bluespearcars.co.uk